The California Public Utilities Commission (CPUC) announced on Mar. 19 that it has adopted updates to the California Connect program, also known as the Deaf and Disabled Telecommunications Program, to better serve Californians with disabilities. The decision was made at the CPUC’s Feb. 26 Voting Meeting and aims to modernize the program in line with current technology and community needs.
California Connect provides free communication tools and services to eligible residents with hearing, speech, vision, mobility, memory, or cognitive disabilities. As more than four million Californians live with a disability—a number expected to grow as the population ages—the program seeks to address both technological and financial barriers faced by this community.
The updated program includes three main service areas: an Equipment Distribution Program offering devices such as amplified phones and Braille keyboards; the California Relay Service, which enables users to make phone calls through trained operators by dialing 711; and support for Augmentative and Alternative Communication devices for those who cannot rely on speech alone. In one year, relay services were used over 320,000 times statewide.
California Connect operates service centers across the state—including rural and tribal regions—and works closely with local organizations to build referral networks. Recent improvements have expanded online access for applications while maintaining paper options for those who need them.
The CPUC’s recent decision confirmed that California Connect can now support internet-based technologies like Voice over Internet Protocol (VoIP), simplified application processes including electronic certification by medical professionals, strengthened partnerships with community organizations in underserved areas, coordinated efforts with other assistance programs such as California LifeLine and Medical Baseline, and improved emergency preparedness through collaboration with response agencies.
Californians interested in applying can do so online, by phone, or at local service centers. The CPUC said these changes are part of ongoing efforts to ensure accessibility remains central as communication systems evolve.
